Manager, Software Development & Engineering - Hybrid
Company: Charles Schwab
Location: Scottsdale
Posted on: April 21, 2025
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Job Description:
Position Type: RegularYour opportunityAt Schwab, you're
empowered to make an impact on your career. Here, innovative
thought meets creative problem solving, helping us "challenge the
status quo" and transform the finance industry together. -Duties:
Develop, Engineer, and Support of large-scale, complex
On-Premises/Cloud based Contact Center Platforms and improve the
Production Process to ensure that teams can support a large
portfolio of applications deployed to production. Provide off-hours
and on-call escalation support of service during recovery events.
Coordinate and provide off-hours release, deployment, maintenance
support, and application health validation as requested. Review and
understand voice requirements, case documentation, system
architecture, production installation procedures, and turnover
guidelines. Create and maintain Knowledge Transfer documentation to
highlight the production support procedures. Participate in
knowledge management activities to document best practices and
improve project process to ensure high quality deliverables within
the guideline policies. Proactively detect, troubleshoot, and
resolve all issues affecting Contact Center applications. Enforcing
and carrying out the Change Management process within company
documented standards. Collaborate with various infrastructure
teams, vendors, and peers. Position allows for partial remote work.
Must live within reasonable commuting distance. Reports to company
office in Phoenix, AZ. Subject to Schwab's internal approach to
workplace flexibility. -Salary: $151,757 - $200,100 per year.What
you haveJob Requirements: Bachelor's in Computer Science,
Information Technology, or related field and 72 months of
progressive, post-Bachelor's related experience.. Experience must
include 72 months of experience in each of the following skills:
NICE inContact platform, Scripting, and 3rd Party Integrations
including API calls to various external vendors and internal
partners; Workforce Optimization Cloud-based applications like NICE
inContact; Workforce Management within IEX, and EEM Experience with
Speech Analytics using Nexidia and Verint Interaction Analytics;
Installation, integration, support, and troubleshooting within call
recording applications, including Verint, NIM, and Cybertech;
Genesys Cloud Application; Using and creating queries in Splunk for
troubleshooting and issue detection; and Maintenance and support of
Contact Center On-Premises/Cloud Platform and Call-Recording
applications. . -We offer competitive pay and benefits. Starting
compensation depends on related experience. Annual bonus and other
eligible earnings are not included in the ranges above. Benefits
include: 401(k) w/ company match; employee stock purchase plan;
paid vacation, volunteering, 28-day sabbatical after every 5 years
of service for eligible positions; paid parental leave and family
building benefits; tuition reimbursement; health, dental, and
vision insurance; hybrid/remote work schedule available for
eligible positions (subject to Schwab's internal approach to
workplace flexibility).
What's in it for youAt Schwab, we're committed to empowering our
employees' personal and professional success. Our purpose-driven,
supportive culture, and focus on your development means you'll get
the tools you need to make a positive difference in the finance
industry. Our approach balances our ongoing commitment to workplace
flexibility, serving our clients, and our strong belief in the
value of being together in person on a regular basis.We offer a
competitive that takes care of the whole you - both today and in
the future:
Keywords: Charles Schwab, Surprise , Manager, Software Development & Engineering - Hybrid, IT / Software / Systems , Scottsdale, Arizona
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