Supervisor, Broadcast Site Reliability Engineering

Company: Dish
Location: Gilbert
Posted on: April 13, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our DISH Technology team challenges the status quo and reimagines capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

We are seeking a highly skilled and experienced Broadcast Site Reliability Engineering (BSRE) Supervisor to lead our team in ensuring the reliability, performance, and availability of our critical broadcast systems.

The BSRE Supervisor leads a team of engineers responsible for identifying and resolving issues with television content delivered to Dish Network and Sling customers. They work on customer affecting issues until they are resolved, ensuring the best possible customer experience.

The BSRE team works in a television retransmission environment, monitoring and maintaining the quality of all services redistributed to DISH and Sling customers.

Supervisors are expected to develop a high-functioning team, hold accountability with team members, deliver regular performance feedback, and resolve conflicts.

The BSRE team is dedicated to providing an exceptional customer experience, and their efforts have been recognized with DISH earning the J.D. Power award for being #1 in Overall Customer Satisfaction for several consecutive years.

Key Responsibilities:

• Leadership and Team Development: Lead and mentor a team of Site Reliability Engineers, fostering a culture of excellence and collaboration
• Operational Oversight: Oversee incident response, maintain on-air signal integrity, and ensure seamless operation of critical systems
• Technical Expertise: Possess deep knowledge of broadcast systems, Operational Support Systems (OSS), and industry best practices
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Associates degree or two years of experience/training in related fields recommended, or
  • Bachelor's degree (or equivalent) in computer science or related discipline
    
    Preferred Skills and Qualifications:
    
    
    • Demonstrated Experience: Proven work experience as a Site Reliability Engineer or in a similar role
    • Technical Proficiency: Strong understanding of broadcast systems, Operational Support Systems (OSS), and relevant technologies
    • Leadership Skills: Ability to lead and inspire a team, and effectively manage performance
      
      Behaviors and Mindset:
      
      • Respectful Workplace: Foster a positive and respectful work environment.
      • Accountability: Take ownership of decisions and actions
      • Teamwork and Communication: Build strong teamwork and ensure clear communication
      • Strategic Thinking: Think strategically and proactively
      • Positive Attitude: Maintain a positive attitude and high levels of enthusiasm
        
        Shift Requirements:
        
        • This will likely be a full-time (5x8), overnight shift position. This position will require 24x7 on-call responsibilities
          Visa sponsorship not available for this role
          
          Salary Ranges
          
          Compensation: $54,400.00/Year - $78,100.00/Year
          Benefits
          
          We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
          
          The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
          
          Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
          
          The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Surprise , Supervisor, Broadcast Site Reliability Engineering, Engineering , Gilbert, Arizona