Summer 2025 Internship- Phoenix, AZ- Digital Banking Operations

Company: Disability Solutions
Location: Phoenix
Posted on: November 14, 2024

Job Description:

Job Title:Summer 2025 Internship- Phoenix, AZ- Digital Banking OperationsLocation:CityScapeWhat you'll do:Launch your career with Western Alliance Bank in our Summer Internship Program! You'll gain real-life experience and explore what it's like to work as part of an organization that exemplifies people, performance and possibilities.As an intern, you'll work on challenging projects in your specific area of study and receive support from a mentor. Our interns work alongside world-class professionals in a fast-paced, professional setting, giving you an opportunity to make an impact and apply the knowledge and skills you've learned through your education. Western Alliance Bancorporation is one of the country's top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC; offers a full spectrum of commercial banking solutions and consumer products. All delivered with outstanding service by banking and mortgage experts who put customers first.In this paid internship, you'll be empowered to work on challenging and complex issues in a collaborative environment with other talented interns. Over the 10-week program, you'll participate in business projects, mentoring, leadership development training and team-building activities designed to set you up for professional success. The summer Internship program runs June through August, with flexible dates available, based on school schedules. Interns who perform well and demonstrate a commitment to our values of integrity, creativity, teamwork, passion and excellence may be extended employment opportunities with Western Alliance Bank.The intern will be a team member of:The purpose of the DBO & OneCall Operations L2 Support Team is to provide advanced technical support, incident/case resolution, and operational maintenance for supported Deposit & Payment business applications, processes, and systems. This team acts as the escalation point for issues that cannot be resolved by Level 1 (L1) support and ensures the continuous availability and performance of business-critical operations.What we are looking for: These L2 support teams are responsible for:

• Handle incidents/cases escalated from L1 support (Branch, Preferred Banking, ACH, Wires, BES, Settlement Services, etc.), via CRM, email, and phone support requests.
• Perform in-depth analysis, release testing, system administration, and troubleshooting.
• Provide process support for branch related issues and questions.
• Implement temporary workarounds and permanent fixes for recurring issues.
• Support business continuity by participating in disaster recovery efforts.
• Participate in analysis and restoral of service during major incidents.
• Escalations to Level 3 teams (Enterprise Capabilities, IT, and vendors) for complex issues, defect resolution, and enhancements.
• Documenting and sharing knowledge to improve incident resolution times and overall team efficiency.Individuals who are passionate and entrepreneurial, just like our clients. Specifically, we're looking for top-performers interested in pursuing careers in Commercial Banking.You may be a fit for the program if you meet certain eligibility requirements, including:
  • Undergraduate students currently enrolled in a related field of study
  • GPA of 3.0 or higher
  • Strong analytical, conceptual, communication and organizational skills.
  • Ability to self-motivate and work productively without supervision
  • An interest in working in the Commercial Business Banking industryTo be eligible for this program, you must be authorized to work in the U.S. on a permanent basis. We do not offer any type of employment-based immigration sponsorship for this program. Western Alliance Bank will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including Optional Practical Training (OPT) or Curricular Practical Training (CPT).Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

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